Field Technician - System Logistics Technologies (80% Nationwide Travel) (NC, Arden)

Posted on: 23/10/2024

POSITION: System Logistics Customer Service Technician

POSITION REPORTS TO: System Logistics Customer Service Field Service Manager

 

JOB PURPOSE:

 

The Customer Service Technician position supports System Logistics Corporation systems with on-site operations expertise.

 

KEY RESPONSIBILITIES AND ACCOUNTABILITIES:

 

• Meets customer production and quality expectations
• Installs and conducts maintenance on System Logistics equipment and systems in the field
• Troubleshoots and identifies root causes, and solve operational issues surrounding System Logistics machinery at customer locations
• Trains personnel on proper setup, operations, maintenance, and repair of System Logistics systems
• Performs extensive mechanical and electrical modifications including PLC program modifications
• Builds strong customer relationships to help achieve the highest levels of customer satisfaction
• Maintains service status communications with Customer Service Manager

 

QUALIFICATIONS AND SKILLS:

 

• Demonstrates strong soft skills and technical aptitude to provide customer service support
• Strong communication and organizational skills
• Associates in electrical engineering, Mechanical Engineering or related field.
• Able to perform troubleshooting in a high-speed manufacturing environment
• Solid knowledge of mechanical, electrical, and pneumatic components and their interaction
• Travels extensively domestically – 80% of time

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PHYSICAL DEMANDS:

 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, feel; and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.